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Frequently Asked Questions

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Frequently Asked Questions

VIP Membership

What are the privileges?

How do I sign up & how much is the membership fee?

When is my membership valid till?

How can I update my new mailing address/contact number/communication channels?

How can I remove myself from your mailing list?

I am a member. Why can't I login?

I am a member. Why can't I login?

For existing VIP, first you will need to create an online account:

1. Click on 'Register' at the top right hand corner of the page and complete the registration form
2. Verify and activate your online account through your email
3. Click on 'Link your VIP account' and fill in your contact number and 6-Digit VIP PIN which you have created in our retail store

How can I unsubscribe from e-newsletter?

Is my personal data safe if I create an account?

My birthday falls on this month. Am I entitled to the birthday privileges?

Orders Related

Why have I not received a confirmation email/Invoice receipt?

I signed in with my VIP membership, but do not see any discount.

The promo code is not working. What should I do?

Can I redeem my Bonus$ online?

Do you offer self-collection?

I placed an order online and the order status is 'Shipped'. What does this mean?

I wish to cancel my order. What should I do?

Do I get Bonus$ for shopping online?

Shipping Related

International Shipping

Shipping Related Information

Payment Related

How do I offset my purchases with my Bonus$?

What are the payment options?

Returns & Refunds

I would like to do an refund of my items bought on your webshop?

How long does it take for the refund amount to be credited back to me?

Exchanges

About Us

Terms & Conditions

Privacy Policy

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Privacy Policy

PERSONAL DATA PROTECTION POLICY

GENERAL DATA PROTECTION POLICY

Career

I am a member. Why can't I login?

I am a member. Why can't I login?

For existing VIP, first you will need to create an online account:

1. Click on 'Register' at the top right hand corner of the page and complete the registration form
2. Verify and activate your online account through your email
3. Click on 'Link your VIP account' and fill in your contact number and 6-Digit VIP PIN which you have created in our retail store

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