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Frequently Asked Questions

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Frequently Asked Questions

VIP Membership

How can I unsubscribe from e-newsletter?

When is my membership valid till?

When is my membership valid till?

You can enjoy the perks and privileges for 2 years upon the sign up. You can check your membership validity under 'Loyalty' upon login.

Is my personal data safe if I create an account?

My birthday falls on this month. Am I entitled to the birthday privileges?

How can I remove myself from your mailing list?

How do I sign up & how much is the membership fee?

What are the privileges?

I am a member. Why can't I login?

How can I update my new mailing address/contact number/communication channels?

Orders Related

Do I get Bonus$ for shopping online?

I wish to cancel my order. What should I do?

Do you offer self-collection?

I signed in with my VIP membership, but do not see any discount.

The promo code is not working. What should I do?

I placed an order online and the order status is 'Shipped'. What does this mean?

Can I redeem my Bonus$ online?

Why have I not received a confirmation email/Invoice receipt?

Shipping Related

Shipping Related Information

International Shipping

Payment Related

What are the payment options?

How do I offset my purchases with my Bonus$?

Returns & Refunds

How long does it take for the refund amount to be credited back to me?

I would like to do an refund of my items bought on your webshop?

About Us

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Privacy Policy

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Privacy Policy

PERSONAL DATA PROTECTION POLICY

GENERAL DATA PROTECTION POLICY

Career

When is my membership valid till?

When is my membership valid till?

You can enjoy the perks and privileges for 2 years upon the sign up. You can check your membership validity under 'Loyalty' upon login.

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